Benefits of implementing Total Quality Management (TQM)

There are 5 main benefits of implementing TQM, they are:

• Encourages a strategic approach to management at the operational level through involving multiple departments in cross-functional improvements and systemic innovation processes
• Provides high return on investment through improving efficiency
• Works equally well for service and manufacturing sectors
• Allows organizations to take advantage of developments that enable managing operations as cross-functional processes
• Fits an orientation toward inter-organizational collaboration and strategic alliances through establishing a culture of collaboration among different departments within organization

INTRODUCTION of Total Quality Management (TQM)

TQM is the way of managing for the future, and is far wider in its application than just assuring product or service quality – it is a way of managing people and business processes to ensure complete customer satisfaction at every stage, internally and externally. TQM, combined with effective leadership, results in an organization doing the right things right, first time.


The core of TQM is the customer-supplier interfaces, both externally and internally, and at each interface lie a number of processes. This core must be surrounded by commitment to quality, communication of the quality message, and recognition of the need to change the culture of the organization to create total quality. These are the foundations of TQM, and they are supported by the key management functions of people, processes and systems in the organization.